Frequently Asked Questions

Ordering

How do I place an order?
Browse our collections, select the product you wish to purchase, add it to your cart, and proceed to checkout. Follow the instructions to enter your delivery and payment details.

Will I receive an order confirmation?
Yes. After your order is successfully placed, you will receive an order confirmation using the contact information provided during checkout.

Shipping & Delivery

How long will my order take to arrive?
Orders are generally processed within 1–3 business days. Delivery generally takes approximately 3–7 business days after dispatch, depending on the product, destination and delivery partner. Some products may have different timelines.

Can I track my order?
Where tracking is available, tracking information will be shared after your order has been dispatched.

Can products from the same order arrive separately?
Yes. Products fulfilled from different locations or partners may be shipped separately and arrive at different times.

Returns & Refunds

Can I return my order?
Return eligibility depends on the product and fulfillment method. Please refer to our Return & Refund Policy and the specific product page before purchasing.

What if my product arrives damaged or incorrect?
Contact us within 48 hours of delivery with your order number and clear photographs of the product and packaging. We will review the issue and provide an appropriate resolution where applicable.

Payments

What payment methods do you accept?
Available payment methods are displayed during checkout and may vary depending on your location and order.

Products

Are all products fulfilled by AuraVastu India?
Some products may be fulfilled directly by trusted manufacturing, fulfillment or supplier partners. In such cases, shipping timelines and packaging may vary.

Are products purchased through external links sold by AuraVastu India?
No. Some recommendations may link to third-party websites. Purchases made on those websites are subject to the third party's own terms, shipping and return policies.

Need Help?

Still have a question?

Email us at:
auravastuindia@gmail.com

We aim to respond to customer enquiries within 1–2 business days.