Return & Refund Policy

Last updated: September 2026

At AuraVastu India, we want you to have a positive shopping experience. If there is a problem with your order, please contact us and we will do our best to resolve it fairly.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging
• A short video, where reasonably required to demonstrate the issue

This information helps us verify the issue with our fulfillment or delivery partner.

After review, we may offer an appropriate resolution, which may include a replacement, refund, or other suitable solution, depending on the circumstances and product.

Change-of-Mind Returns

Return eligibility depends on the product and fulfillment method.

Certain products may not be eligible for return once delivered, particularly products that are custom-made, personalized, made-to-order, digital, downloadable, or otherwise identified as non-returnable on the product page.

For eligible physical products, return requests must be submitted within the timeframe stated on the relevant product page or order information.

Products must generally be unused, undamaged, and returned with their original packaging where applicable.

Non-Returnable Products

Unless otherwise stated on the product page, the following may not be eligible for return:

• Personalized or customized products
• Made-to-order products
• Digital products or downloads
• Products that cannot reasonably be resold due to their nature
• Products specifically marked as non-returnable

Any product-specific return conditions displayed on the product page will take precedence.

Return Shipping

If a return is approved because an item is defective, damaged, or incorrectly supplied, AuraVastu India or its fulfillment partner may arrange or reimburse return shipping where appropriate.

For other eligible returns, return shipping arrangements and costs will depend on the product and applicable return conditions.

Refunds

Once an approved return or refund request has been reviewed, the refund will be processed using the original payment method wherever possible.

The time taken for the refund to appear in your account may depend on your bank, payment provider, or card issuer.

If a refund is approved for a damaged, defective, or incorrect product, we will communicate the applicable resolution before processing it.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

Cancellation may not be possible once an order has entered processing, production, or dispatch, particularly for made-to-order or personalized products.

Products Purchased Through Third-Party Links

Some products or recommendations on AuraVastu India may link to third-party websites, such as marketplace or affiliate websites.

If you purchase a product directly from a third-party website, the return, refund, cancellation and replacement policies of that seller apply. AuraVastu India does not process those transactions or returns.

How to Request Help

For any return, refund, replacement, or order issue, contact:

Email: auravastuindia@gmail.com

Please include your order number and a clear description of the issue.

We aim to respond to customer enquiries within 1–2 business days.

Our Commitment

We believe that trust is built through clear communication and responsible service. If something goes wrong with your order, please contact us and give us the opportunity to make it right.

AuraVastu India
Sacred Living for the Modern Indian Home